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We value your time and commitment, and these policies help us deliver a consistent, high‑quality experience for all clients. Please review the guidelines below for all session types.

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1‑on‑1 Training Sessions

Cancellations

• All cancellations must be made more than 24 hours in advance.

• Cancellations made with less than 24 hours’ notice will be charged at the full session fee.

• No‑shows are treated as late cancellations.

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2‑on‑1 Training Sessions

Attendance Requirements

• A 2‑on‑1 session is designed for two participants and is intended to run only when both partners are present.

• If one partner cannot attend, the remaining partner may choose to proceed; however, the session will still be charged at the full 2‑on‑1 rate.

Substitutions

• If one partner is unavailable, you may arrange for a replacement participant.

• The replacement must already be an onboarded and active client.

Cancellations

• Cancellations must be made at least 24 hours in advance.

• Cancellations made with less than 24 hours’ notice will incur the full session fee, regardless of attendance.

• No‑shows are treated as late cancellations.

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Classes (Small Group Training: 2–4 Participants)

Attendance

• Classes will run as scheduled as long as at least 2 participants are booked in.

• If a participant does not attend, the class will continue as normal and the full class fee will apply.

Minimum Numbers

• Classes require a minimum of 2 participants to proceed.

• If fewer than 2 participants are booked, the class may be rescheduled or cancelled by the business, and affected clients will not be charged.

Cancellations

• Cancellations must be made more than 24 hours in advance.

• Cancellations made with less than 24 hours’ notice will be charged at the full class fee.

• No‑shows are treated as late cancellations.

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